FAQs

When will you restock next?

Unfortunately there are no planned restock batches for the following items.

Any remaining extra good stocks (1-3 pieces at most) retrieved from warehouse may be restocked at any time on the website.

Quality control stocks may be offered online or in-person (please get in touch with us).

Do you ship internationally?

We don't yet, but we'd like to do this soon! Please give us some time to get things ready and kindly watch out for future announcements!

When will I receive my order?

Please check the latest shipping timelines notice for each specific product on the product page.
For pre-order products, please note that timelines indicated are estimated based on historical timelines, but may still be subject to changes due to external uncontrollable circumstances. Pre-orders are for customers who wish to secure slots, are willing to wait, and have some flexibility in date of delivery.
In all other cases in general, in case no specific shipping timeline is indicated on the product page: For onhand items, the standard ship out timeline is within 2-5 business days from order confirmation and payment, although we always try to do sooner. From then, courier delivery times vary based on the specific courier and delivery location. As a quick estimate, you can view LBC lead times here at https://www.lbcexpress.com/track/ (Origin: NCR)
For any rush requests, kindly let us know and we'll always see what we can do to accommodate.

What are your modes of delivery?

For delivery addresses within Metro Manila, we use third party couriers like Lalamove, Grab, or Angkas for Express Rider Delivery; we also use third party couriers like LBC, GoGo Xpress, Flash if you prefer this method (select Land Courier at checkout). We also offer the option for Buyer Pickup (buyer books and pays at own expense).
For delivery addresses outside Metro Manila, we use third party couriers like LBC, GoGo Xpress, Flash; for some areas we also offer the option for Buyer Pickup (buyer books and pays at own expense).
For all shipping methods except Buyer Pickup, shipping fees are always collected from you upon checkout, and settled by Lullaby Run in full when we ship out. You should not expect any delivery riders to collect any further fees from you. If they do, kindly refuse and let us know the situation.