Online Sales Policy

1. We do not accept returns or exchanges for regular items, quality control items, and discounted/sale items that are used. Please raise any concerns before use.
2. We happily help address concerns on regular items with verified manufacturing defects not reasonably discoverable upon receipt and only arise with normal use. Please raise any concerns within 7 days of receipt.
3. By completing purchase of a quality control item or discounted/sale item, you confirm that you understand the item is sold in imperfect condition and agree to accept it as-is. An item may show imperfections that don’t affect overall use which are part of what make each piece unique. We are not able to provide further remedies as the condition is already reflected in the special pricing.

Manufacturing defects that are clearly visible or reasonably identifiable, or disclosed to the customer before delivery are not covered by remedies, and the item is deemed accepted in its as-is condition. Issues arising from normal wear, friction, exposure to external or environmental elements, accidental damage, or improper care during use are not considered defects.

Any concerns to be raised will require a copy of the care & policy card with order number and date shipped indicated.